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My Account
Sign in to My Account to view and pay your Lakeland Utility bills. My Account offers many other options to serve your needs! Sign In to My Account
New Customers
If you are new to My Account, sign up is required to view and pay your bills. The link below will take you to the signup page. You will need your most recent statement to complete the enrollment.
Sign up for My Account
My Account Services
- View and pay bills.
- Set-up AutoPay.
- Create your online payment wallet.
- Set-up alerts and notifications.
- View bill and payment history.
- Use data tools to learn about your electric usage.
- Manage multiple accounts.
- No Payment Fee.
KUBRA EZ-PAY
No sign up required!
Make a quick and easy online credit card payment through KUBRA EZ-PAYfor a service fee. This payment option is great for those who are always on the go. The fee for making a one-time payment online is $2.75 per transaction.
Automatic Bank Draft
Lakeland Electric Automatic Bank Draft is the stress-free way to pay your bill on time every month. Because your payment is automatically withdrawn from your bank account, you don't have to worry about paying it on time. You'll still receive a monthly utility bill listing the amount and payment due date; however, 25 days from your bill date, the funds will be electronically transferred from your bank account (Electronic Funds Transfer/EFT). With everything else going on in your day-to-day life, this option makes sure you never miss a payment!
Benefits of the program include:
- Avoid late or missed payments.
- Save time, postage, and check costs.
- It's FREE!
How to enroll
- Paperless customers can enroll online 24/7 by visiting My Account.
- Call (863) 834-9535 Monday – Friday from7:30 a.m. to 6:00 p.m. and a customer service representative can enroll your account over the phone.
How it works
Automatic Bank Draft will begin with your next monthly bill that states, "Do Not Pay." You will need to pay any current balance using your current payment method.
Introducing Retail Cash Payment.
The next time you go to pay your electric bill, you will have a new payment option. We’ve added a more convenient and safer way for you to pay your Lakeland Electric bill with cash. In place of the outdoor kiosks, we have implemented a Retail Cash Pay Payment option for our customers to pay their Lakeland Electric and City of Lakeland bills at the places they already shop for groceries, prescriptions, gas and more!
Why did we make this change?
This one is easy: convenience. For our customers paying in cash, we wanted a program that would fit into their daily activities and not require an extra step in the day. By launching the retail cash program, you can now pay your bill where you’re already shopping every day.
What are the other benefits of the program?
In addition to convenience, this program also allows our customers who may have an alternative schedule or work an evening shift to stay safe and feel secure while paying during evening and nighttime hours. Not to mention that paying inside keeps our customers out of the Florida weather!
What retailers can I pay my bill at?
There are a number of places you can easily pay your bill! Take a look at the list below:.jpg "Lakeland Electric - Ways To Pay (7)"){kind=logo}
These retailers are located all throughout the United States, making it easy for snowbirds, travelers, and others to pay their bill on the go anywhere in the United States. For those in Lakeland and the surrounding areas, you’ll be able to utilize Speedway, Walmart, 7-Eleven, Dollar General, CVS, Walgreens, TravelCenters of America, and Pilot for your cash payment!
Where do I go to pay my bill at the retail locations?
When you arrive at a participating retailer, the store associate will be able to assist you in paying your bill at the customer service or checkout counter!
Do I need a print or digital bill to pay in person?
Both your digital bill, available atLakelandElectric.com, and your print bill will have a barcode available for retailers to scan in order to access your information and pay your bill. Be sure to have either your digital or print bill with you—the store associate will not be able to look up your information without it!
Where is the barcode to pay my bill located?
Your barcode will be located on the first page of your bill underneath your bill summary!
Can I pay with other payment methods in person?
Our EZ-Pay Cash Retail Payment option only accepts cash payments.
However, there are 7 other ways for you to pay your Lakeland Electric bill.
You canclick here to discover all of the easy, convenient ways to check one more “to-do” off your list!
Is there a fee associated with the EZ-Pay Retail Cash Program?
There is a $1.50 fee per payment.
KUBRA EZ-PAY Voice
Make a quick and easy payment one-time over the phone through KUBRA EZ-PAY. No sign up required! Just have your most recent bill. You can utilize convenience features so your payment details will be saved to make your next payment even faster.
Call Customer Service at (863) 834-9535 to access your utility account(s) by telephone 7 days a week/ 24 hours a day via our automated telephone system. With little to no wait time to retrieve account balances, due dates, update your telephone number and request a payment extension if one is needed.
If dialing from out-of-state, use our toll-free number 1(800) 929-4876.
Please note:
- The payment vendor charges fees. Lakeland Electric does not profit from these fees.
- Payments made by 6 p.m. will post same business day.
- The fee for a one-time phone payment is $2.75 per transaction.
In-Person Locations
In person payment locations include Amscot, Fidelityand Western Union. The fees and payment posting times vary by location.
To view locations, please select a logo below:
Please Note: Fees are charged by the payment vendor, Lakeland Electric does not profit from these fees.
Lakeland Electric Drop Box
Lakeland Electric offers a drop box outside its downtown location at 501 E. Lemon Street.It accepts checks and money order payments. Be sure to note that payments placed in the drop box after 7:30 a.m. will be processed the following business day.
USPS Mail
There is no fee associated with mailing your payment. Be sure to allow for the time ittakes to send the payment through the United States Postal Service to avoid late fees.
United States Postal Service
Send check or money order to:
Lakeland Electric
P.O. BOX 32006
Lakeland, FL 33802-2006
Address
Lakeland Electric
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you within two business days. Please include your account number and or address.
For faster processing please use our
Call
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 6:00pm
Local: 863.834.9535
Toll: Free: 1.800.929.4876
TDD/TTY: 863.834.8333
© Lakeland Electric, Dept. of the City of Lakeland, FL All Rights Reserved.
