Existing RAC Membership | Your Questions Answered (2024)

The quickest and easiest way to report your break down isonline or via the myRAC app.

Report your breakdown online

We’re sorry your documents haven’t arrived. If you’ve selected to receive them by post, they should be with you at least 3 weeks before your renewal date.

If you’ve chosen to receive them online, you can view them in yourmyRACaccount.

If you still haven’t received them by then, please call us on 0330 159 1111.

Click on “Forgot your password?” on the log in page and enter the email address you used to register your account.

Follow the steps and a link will be sent to your email to reset your password.

Yes – keep all your documents together and avoid lots of paperwork!

Just log intomyRAC or the myRAC app and head to account settings to change your document preferences.

If you pay annually, the quickest and easiest way to renew your membership is via yourmyRAC account.

You can also set up automatic renewal in your account, so you don’t need to contact us every year to make sure you’re still covered.

You can stop automatic renewal at any time in your myRAC account. Or by giving us a call on0330 159 1111.

You can find this in your:

• Welcome letter
• Renewal documents
• myRAC account or app

Don’t worry if you forget it in a breakdown though. All we need is your name, address and a few other details.

Register for amyRAC account where you can:

• View your documents
• See member benefits
• Update your details
• Set MOT reminders
• Add or remove people from your policy

If you’ve selected to receive them by post, documents will take 7-10 working days to arrive. However, if you haven’t received them after 2 weeks, please give us a call on 0330 159 1111.

Yes. If you haveJoint or Family Breakdown Coveryou can cover up to 5 people living at the same address.

This includes students or members of the armed forces who temporarily live away from home.

Absolutely, just visit Breakdown Cover with Tesco Clubcard | RAC for an easy step by step process of how to do this.

You can change the number of people onyourbreakdown coverpolicy through the myRAC app. Alternatively, you can call ours customer services team on 0330 159 1111 who’ll be happy to help.

Any person added to your cover must live at the same address.

If you’re a member and have received temporary breakdown cover elsewhere you can ask for a ‘Membership Only’ option, for a small fee.

You’ll continue to receive great member benefits and days out discounts while keeping your years of loyalty to us.

RAC UK Breakdown Cover doesn’t include cover in Europe. But you can addEuropean Rescueto your existing policy, or take outEuropean breakdown coverpolicy forsingle trips.

It’s often quicker to get the help you need online. See some of our helpful membership query pages below:

• My cover
• Changes to my membership
• Pricing and payments
• European breakdown cover
• Business cover
• Vehicle eligibility
• Other

To speak to us about your existing or new membership or you’d like to cancel, please call 0330 159 1111. If you’re on an annual policy, you can renew online through myRAC.

If you need to speak to us about a complaint about your breakdown, please call 0333 202 1877. If you need to speak to us about a complaint about your membership, please call 0330 159 0360.

Mon-Fri 8am to 7pm, Sat 9am to 5pm, bank holidays 9am to 5pm.

If you need to report your breakdown, you can report online now or give us a call on 0333 2000 999. Not a member? RAC can still help. Please call 0330 159 8743.