Here’s all the things you can do in myRAC
- Get certificate of currency
- Update your bank account details
- Reschedule your monthly payments
- Renew or update your policy
- View and update your personaldetails
- Update your mailing address
- Update your contact details
- Make a claim
- View and track your claim
- Switch to email renewals
- Cancel my policy
Your details
How do I view my insurance policy?
The following guide walks you through the process of viewing your insurance policy online. Currently this feature is not available for these products:
- Small business insurance
- Life insurance
- Health insurance
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How do I update my car policy details?
You can change the following details online:
- Registration
- Your car
- Car modification status
- What you use your car for
- How many km you travel annually
- If your car is financed
- Finance provider
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How do I update my car insurance policy with my new address?
If you have changed your address or keep your car in a different place or suburb, you need to let us know. It may affect your premium so you might have to pay a little more or you may get a refund.
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How do I update my policy with details of my new car?
You don’t have to cancel your current car insurance policy if you get a new car. You can simply modify your old policy. When you update your car details online, you might need to pay for a higher premium or you might get a refund if the new premium is lower.
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How do I update my contact details for my insurance policies?
You can update these details online:
- Title
- First name, middle name, last name
- Contact phone numbers
- Email address
- Mailing address
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How do I get my car insurance certificate of currency?
A Certificate of Currency is a document that confirms a current policy is in place as of the date of issue, and lists the details of the insurance policy. It is often required by Third parties to provide evidence that you have the appropriate cover for the asset or business.
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Renewals & payments
How do I renew my car insurance in myRAC?
You can renew your car policy by logging in to myRAC. Update your registration, car usage, number of kilometres driven, bank details and much more.
You can also renew without logging in.
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Do I have to pay an excess when I make a claim?
You may not have to contribute an excess towards your claim if we determine the incident was solely the fault of a third party (not the person in charge of your vehicle at the time of the incident) and you provide us with the third party’s name, vehicle registration number and contact details.
We will determine liability after we are in possession of all the relevant facts.
We may ask you to pay your excess directly to us, to our repairer/supplier or deduct it from any settlement we make to you.
Please refer to our Premium, Excess and Discount (PED) Guidefor more information.
How do I switch to email renewals for car or home insurance?
Never miss a renewal and ensure you’re always covered. Whether you’re home or away, you’ll get an email delivered straight to your inbox.
- Save time – you can easily renew your insurance directly from the renewal email.
- Save paper – your renewal information will be included in the email.
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How do I cancel my insurance policy?
You can cancel your home, car and most other insurance policies in myRAC.
If you need to cancel:
- Travel insurance, call us on 1300 655 179
- Health insurance, call HCF on 1800 649 422and select option 1
- Small business insurance, call VIZ on 1300 850 491
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How do I update how I pay my insurance?
You can reschedule your next payment or update your payment method for:
- Car insurance
- Home insurance
- Caravan insurance
You can update your payment details in myRAC. To change your payment date for all future payments, please call 13 17 03.
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Claims
How do I make a claim for car insurance in myRAC?
It’s easy to make a claim online. Please have the following information ready before you start:
- Your policy number or registration number
- Incident details (where, when & what happened)
- If possible, include the name, address, phone number and licence details of any drivers involved
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How do I view or track a claim for car insurance?
Once you’ve made a claim, you can log in to myRAC at any time to check the status of your claim.
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